We strive to provide you with the best customer experience, including efficient shipping and prompt delivery. Please review the following information regarding our shipping and delivery policies:
Shipping Methods:
We offer multiple shipping methods to ensure your eyewear reaches you in a timely manner. The available shipping methods are:
1. Standard Shipping: This option typically takes 5-7 business days for domestic orders and 10-14 business days for international orders. Please note that these timeframes are estimates and may vary depending on the destination.
2. Expedited Shipping: If you require faster delivery, we offer expedited shipping services. This option generally takes 2-3 business days for domestic orders and 5-7 business days for international orders.
Please note that the shipping method you choose will affect the delivery timeframe and applicable fees. The exact shipping options and costs will be displayed during the checkout process.
Order Processing Time:
Once your order is placed, it will undergo thorough processing before being shipped. Typically, this process takes 1-2 business days. During peak seasons or promotional periods, order processing may take longer. We aim to notify you promptly in such cases.
Tracking Your Order:
For your convenience, we provide order tracking services. Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your shipment. This allows you to monitor the progress of your delivery and estimate its arrival time.
Shipping Restrictions:
Please note that we currently do not ship to certain locations due to legal or logistical constraints. Such restrictions will be communicated during the checkout process, based on the shipping address provided.
Customs and Duties:
For international orders, please be aware that customs duties, taxes, and any additional fees associated with the importation of goods are the responsibility of the customer. These charges may vary depending on the destination country's regulations. We recommend consulting with your local customs office for further information.
Failed Deliveries and Returns:
In the event that a delivery attempt is unsuccessful, our shipping partner will leave a notification and attempt redelivery based on your availability. If multiple delivery attempts fail, your order may be returned to us. In such cases, we will reach out to you to arrange reshipment or issue a refund, based on your preference and the specific circumstances.
Please refer to our Returns & Refunds policy for more information on returning items and initiating the refund process.
If you have any further questions or require assistance with your delivery, please contact our customer service team. We are here to ensure that your eyewear shopping experience is seamless and satisfactory.
Thank you for choosing www.outletsways.com. We appreciate your business!
